Products & Services

Before contacting our Service Department to report a fault, please have the following information available so the support staff can assist you in a prompt and reliable manner:
- Your hospital or institution name and address.
- The product type and model & serial number.
- Any notes you may have regarding steps you have already taken to correct the problem or reports of problems from other staff.

- The department where the equipment was used, a contact name and telephone number.
- A description of the fault encountered or error message.

- An Order Number.



Please Note:

Should a call out be needed and the equipment is not covered by a comprehensive or preventative maintenance contract an order number will be required at this stage. You will be asked to provide this before any action is taken.